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Customer support Representative

We have an exciting opportunity we are recruiting for a Customer services Representative.

Job description

Customer Services Representative

JOB PURPOSE

To be responsible for all aspects and administration of the booking process

To act as Receptionist.

To manage refreshment facilities

To Promote Ackers Adventure

Reports to

Business Manager

Band

4

Duties

 

Booking Process

To record and follow up all enquiries for a range of bookings.

To confirm bookings ensuring that customers have all the information they need for their visit and that appropriate guidelines have been sent out.

To ensure that all payments are received and recorded, raising invoices where necessary.

To appropriately staff all activity sessions. 

To maintain all systems used in the booking process

Receptionist

To receive, check in and direct customers and to encourage return visits.

To handle telephone calls, emails and post promptly including taking and relaying accurate messages and following up any action required.

To operate computerised systems.

To act as a cashier, operate a till and prepare a cash balance sheet at the end of each shift of duty

To be responsible for the security of the keys to the safe, till, vending stock and telephones preventing unauthorised access.

To undertake sales and marketing tasks where appropriate.

To assist in rotaring reception staff to ensure that all shifts are covered under the supervision of the line manager.

To monitor stocks of stationery, leaflets, literature and sundry items such as activity tickets, till & visa rolls etc and to make arrangements for them to be reordered as necessary. To ensure the leaflet holders in the public areas are kept replenished.

To assist in the gathering of statistical information on a daily basis.

To supervise and task the evening/weekend receptionists on a day to day basis, liaising with them and they are aware of jobs required to be completed.

To induct and train new part time reception staff and to occasionally initiate group training.

To maintain accurate and up to date records.

Vending

To maintain stock levels for all Sales items.

To serve customers Drinks and snacks where appropriate.

To maintain the operation of the vending machines

To make contact with machine engineers as necessary.

Other duties

To work, sometimes at short notice, to cover for other receptionists for sick leave, holidays etc. This will include occasional evenings, weekends Concessionary, Public and Bank Holidays.

To attend meetings and participate in staff training as required.

To carry out duties which may arise from time to time and which fall within the overall scope of the post.

Person specification.

Essential experience 

  • Experience in a customer service or customer facing role 
  • Experience of working to and meeting deadlines 
  • Ability to prioritise and manage own workload 
  • Adaptable to changing circumstances 
  • Ability to multitask 
  • Experience with Computer systems ie Email, Booking systems.
  • Positive and flexible outlook

Desirable 

  • Significant knowledge or experience of outdoor education 
  • Knowledge of Uk School curriculum
  • Experience with computer databases
  • Experience of Telesales
 
 
 
 
 
 
 
 
 
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